HOW TO REMOVE A DISPUTE REMARK
When a file is re-issued through DO/DU, accounts with a dispute comment cause problems. Most of the time, the submission is rejected.
Here are the steps to remove a dispute remark from a trade line:
1. Borrower calls the creditor or whoever reported the trade line. It could be a collection agency.
2. "There is a dispute remark on my account at the credit bureau(s)."
3. "I no longer dispute this account."
4. "Please remove the dispute remark from my account."
5. "Please fax me a letter stating that you have removed the dispute remark from my account."
6. "Please add to the notes that you have my permission to release information to Equifax, Experian and Trans Union."
7. If a collection agency or creditor states that there is no dispute, tell them: "Thank you - please put a note on my account that there is no dispute and that you have my permission to release information to Equifax, Experian and Trans Union and that you will tell them that there is no dispute on my account." You still need a letter from them stating that there is no dispute on your account.
This is exactly what has to be done - no more and no less. If they say there is no dispute remark on your account, then ask them for a letter that states that there is no dispute remark on the account. We still need a letter stating that. If they won't give you a letter staging that there is no dispute, then get ANY letter from them and I don't care what it says. Since Trans Union ALWAYS requires documentation, we need some letter from them. That will work as long as they put the comment on the account that there is no dispute on their account.
Once we receive the letter and the borrower has authorized the release of information to Equifax, Experian and Trans Union, we can submit the request to them to remove the dispute remark which normally takes two to three days.
Call with any questions